Plan: how to switch, the trial and cancelling
Where to see your current plan, how to move up or down, what happens after the trial and how to cancel a subscription.
Everything about your plan is on one screen called "Your plan". It shows what you have now and where you can switch. Look at the screen itself for prices and what each plan includes: it is always up to date. A team member does not have this item in their profile menu.
See your current plan
- Open "Profile menu → Plan". Profile menu → Plan
- Your plan is marked "Your plan" on its card. At the top it says when the plan "expires" or "renews", and the status line gives the date and how it is renewed.
Switch to another plan
- Plans above your current one have a "Switch to it" button, which opens the payment page. The card shows what is added on top of what you have. "What is included" expands the full list.
- The "Monthly" / "Annual" switch changes the billing period, when plans have an annual option.
- Plans below your current one have a "Downgrade" button instead. The card shows what you would lose, and the confirmation window reminds you: the menu and dishes stay in place, but the kitchen screen and the till stop opening and staff links stop working. Nothing is deleted: when you return to the plan, everything is as it was.
The trial
If you have not used it yet, the cards of paid plans above your current one say how many days are free, and the button reads "Try for … days". The trial is given once per account.
When a plan or a trial runs out and is not renewed, the account moves to a free plan with limited features. The dashboard shows a message that the plan has expired and access is limited. You can pick a paid plan at any time on the same screen.
Cancelling a subscription
If the plan is paid by subscription, the bottom of the screen has a "Cancel Subscription" block.
- Press "Cancel Subscription".
- In the window "Are you sure you want to cancel your subscription?" confirm with "Cancel Subscription" or choose "Keep subscription".
After cancelling, no further payments are taken, and the features you paid for keep working until the end of the period. You will see "Your recurring subscription was canceled". If there is no subscription (you are on the free plan or paid once), the block is not shown.
See also
Team: dashboard access for your staff Workplaces: links for kitchen, register and board